What They Don't Teach You In Business School
By: Michele FleuryThis book will illustrate simple communication, sales, and customer service techniques that you can immediately implement in your business and in your relationships with your clients. In this book, you will learn “tried and true” tactics, not “pie in the sky” ideas that are so broad they leave you wondering what to do next.
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Book DescriptionWant to win more customers? Want to know what to say to clients and how to say it? Want your clients to LOVE your company and willingly refer you to others?
This book will illustrate simple communication, sales, and customer service techniques that you can immediately implement in your business and in relationships with your clients. In this book, you'll learn "tried and true" tactics, not "pie in the sky" ideas that are so broad they leave you wondering what to do next.
So you've already started a business, you're incredibly talented with a creative skill, people keep telling you that your work is wonderful or that your business idea is great—but you can't seem to get good customers and keep them. Maybe you get the client the first time, but they never come back to your business again, and no one is referring other people to you. Perhaps you've started a small company, but you have no business experience or training, and you have no idea how to sell, service, or communicate with customers.
The tips in this book represent a lifetime of helpful hints and specific tactics used in the author's corporate sales career (and in her own small business) -- for over 25 years -- to communicate, sell, service, and satisfy clients of all kinds.
Here are just a few things you'll learn in the book:
-Basic & Effective Communication Techniques
-How to Properly Set Client Expectations (and still achieve client satisfaction!)
-Questioning & Listening Techniques
-Tips to Resolve Customer Issues
-How to Handle the First Client Meeting in 10 Easy Steps
-How to Put Together a Contract
-How to Ask for and Get Positive Reviews from Clients
Follow the advice in this book and you'll immediately make a positive change in your business by communicating more effectively, providing better service, and improving client relationships.
What's stopping you from learning how to talk to your clients, how to present and sell to them, and how to give them first-rate service? These are the keys to success for any small business.
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